Frequently Asked Questions
How does the Network Scanner work?
The Network Scanner lists some reachable devices on your current WiFi network and shows available service, port, and manufacturer information. These are network indicators only: they do not identify a device's purpose, confirm a camera, or establish that a device is safe.
What does the Magnetic Field tool measure?
It displays magnetic-field strength and relative changes measured by your phone's magnetometer. Magnets, metal, speakers, chargers, and many electronic items can affect readings, so a measurement cannot identify a camera or another specific device.
How do I use Light Source Inspection?
Use the camera in a darker environment to compare bright spots, visible lights, and reflections. Some near-infrared sources may appear as bright spots on supported cameras, but a bright spot does not confirm a camera.
Is my data private?
Sensor and network observations are processed on your device. Scan history is stored locally unless you choose to share or export it. Your privacy is our priority.
How do I restore my purchase?
Go to Settings in the app and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to iPhone Settings > Your Name > Subscriptions > SpyScan to manage or cancel your subscription.
Still need help?
Can't find the answer you're looking for? Send us a message and we'll get back to you as soon as possible.
Contact Support